Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes we offer Klarna, a smooth and safe way to get what you love today, and pay over time. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Secursus is a third party insurance that covers your Royal Mail parcels against loss, theft and damage. It is available for purchase for a very small fee at checkout when selecting your shipping method. All customers can opt-in and file a claim in the event that your packages are lost in transit, arrive damage or are stolen.

Shipping rates can vary depending on your region and are calculated at checkout. 

Click here for full details of our shipping policy. 

Yes, we offer free express shipping for orders placed over £300. Check the cart to see the current status for free shipping. 

CEO Hair Extensions will not cover or pay for any fees associated to the cancellation of hair appointments. We suggest that you wait until you receive your items before confirming any hair appointments and services. 

Please note we are not liable for any errors made by the customer in relation to personal information such as address details. All address labels are automatically provided by Shopify (our website provider), based on the information you have submitted. This is to avoid any errors, and to ensure accuracy based on the information that you have provided. If you notice an error, please contact our concierge concierge@ceohairextensions.com soon as possible with your name and order number as no changes can be made once the order has left our warehouse. 

Once an order is confirmed, it cannot be amended, so please make sure your order is accurate before submitting. If you notice an issue on your confirmation email, please contact the concierge right away and we’ll do our best to support you. Please understand due to logistics it may not be possible to make changes after a certain point. Please email us at at concierge@ceohair.com with your order number, name and email address for the quickest response.

A lace closure is designed to cover the forehead section of your head. Our closure lace sizes are 5” by 5” and 6” by 6”. 

A lace frontal covers the entire front perimeter of your head from ear to ear.  Our frontal sizes are 13” by 4” and 13” x 6”. 

All CEO closures and frontals can be parted in any way. 

All CEO options have been carefully tested for your satisfaction but if you can’t decide between our raw and virgin hair, take this quiz to help you decide.

Yes, treat your loved one to some fab hair. You can purchase our CEO E-Gift cards here.

All Items must be returned in the original packaging, unwashed or worn. In the case when a product has been altered in any way, tags removed or curl patterns disrupted, your order will be returned to you, if any of the above are deemed to be true. In order for your exchange to be considered you must contact concierge@ceohair.com within 14 days to initiate the return.   

Unauthorised returns WILL NOT be accepted and we are not liable for such returns. We recommend all approved returns are sent using a signed courier. We will not be liable if there is no proof of posting. All returns should take no longer than 7-10 days to return to us. Your exchange or (365 day credit note) will be confirmed at this point. 

Please check out our Terms of Service to see if you’re eligible for a exchange.  

All shipping costs are handled by the customer.

We are sorry, once an order is confirmed. It cannot be canceled  or refunded. Please ensure you check and are sure about placing your order before submitting.